I reside in NYC and get the job done in The style organization generating 30k a 12 months, so buying a $360 flight was a huge offer for me. I lately used for and been given the AAdvantage credit card for the reason that on account of small business I'll now be bicoastal and traveling NYC-LA extremely routinely, which was The main reason for my final excursion. I are traveling AA for many years And that's why I selected them as my airline of option for my forthcoming bicoastal career. On my very last flight #738 on March 25 2013 they misplaced my baggage and it's been in excess of every week now. As a consequence of the character of my flight I had many valuables in that bag. I am in Vogue and happen to be collecting exceptional and high-priced parts all through my existence, many of which I brought with me and possess collected on travels that I have flown with your business.
My to start with and previous time and energy to fly with American Airways: I'm a larger girl And that i paid more for seats on two of my flights making sure that I wouldn't become a load to other passengers. Why I don’t know there was nothing at all unique about them. My final flight to my destination was cancelled and I did not uncover right up until I was on my technique to the gate. They tried to rout me to another airport with minimal knowledge of another airport. After a four hour delay I arrived at my vacation spot.
Had good consumer service sine 1/17. Been pulled off the FRA flight and stayed for 2 days in Philly. Now one/19 I will resume my flight to FRA with around par documentation. To my shock the ticket agent with the check in counter had been Completely impolite, not helpful and predicted me to hunt down my luggage that was checked in around the 17th Which I used to be not able to retrieve After i was pulled off the flight on Sunday.
I'm a loyal client and Despite having my many years of loyalty if I used to be five minutes late there can be no lee way for me to board a plane.
My household just traveled from Boston MA to Charlotte NC and experienced a Terrible experience boarding the plane. Both equally my children have disabilities and we were being designed to board the plane previous. I am not delighted with how your airline treats kids with disabilities. A policy change ought to be designed.
So, There are several issue’s I have observed which i will note below, and contemplate it my very own instructional venting since they do not serve The client nicely whatsoever regarding this:
I've flown your airline 2 periods in the final 12 months and experienced just one person that works for me to fly final 7 days on the non cease flight you guys can’t even get yourself a non halt flight in time.
Depending on this working experience I am able to only conclude this exercise seems for being organization as common for American Airlines, Particularly after witnessing symptoms about not eliminating cots from specified regions. How can a corporation justify owning in excess of fifty Grownups slumber on cots within an plane terminal? This must be a priority for the hearth Marshals!
On the returning flight we checked in and also the personnel greeted us and appeared quite Expert. Naturally right until we go to the counter. The younger man was extremely inexperienced. The agent next to him explained that we place the incorrect ticket on amongst our 8 baggage. They two gentlemen could not do the job it out and generally instructed us every little thing was Alright.
Their service is horrendous. Soon after I didn't catch a connecting flight to my grandmother’s funeral simply because they only had a person mechanic in all the airport, they agreed to purchase my hotel fees. However, it took them 3 months to have back to me, and by the time I got the Look at, it experienced previously been cancelled.
We'd like a created verification from American Airlines to approach our cruise insurance coverage claim. Stating the situation of click reference delays about the working day we traveled to board our ship.
the AA man or woman with the AA terminal to get quite snide, when in fact I'd carried out all the things in my control to have to the plane in a well timed vogue.
shopper service agent through the “engineeringâ€/World wide web crew named lisa truly HUNG UP on me After i was talking. i’ve under no circumstances experienced such a poor working experience in advance of. she was particularly impolite ahead of hanging up.
We landed in time and were being more than happy that the ride was sleek and painless. At the time we made it to baggage declare, the carousal stopped and about 1/2 from the travellers received their luggage. There were so many of us expecting our baggage. Various of us went for the AA to explain they required to do one thing.